When planning family travel Boston Logan Airport, you need to know about stroller and wheelchair assistance, Kidport play areas, nursing rooms, and accessible ride-share/taxi zones. This guide walks you through every service and facility designed to ease your family’s journey at BOS. Use it to ensure your Boston Logan Airport family travel experience is smooth, comfortable, and enjoyable for all ages and abilities.
Table of Contents
Wheelchair & Stroller Assistance
When traveling with infants or family members needing support, BOS offers excellent wheelchair & stroller assistance to make family travel Boston Logan Airport stress-free.
Where to Request Assistance
- Airline Booking: For family travel Boston Logan Airport, contact your airline (Delta, JetBlue, etc.) at least 48 hours before departure to request wheelchair or stroller service.
- Assistance Desks: Each terminal’s ticketing level has an airline service desk—ask there for “Wheelchair Assistance” or “Stoller Request.”
- Online Airline Portals: Most carriers allow adding “special assistance” in “Manage Booking” online.
Tip: If you forget to request in advance, arrive 90 minutes early to secure last-minute assistance.
Assistance Process & Timing
- Check-In & Pickup: At check-in, airline staff will assign a wheelchair attendant or issue a collapsible airport stroller.
- Escort Through Airport: The attendant escorts you through TSA, to your departure gate, and can assist with connections during family travel Boston Logan Airport.
- Stroller Services:
- BOS offers free, collapsible “BOS Strollers”—pick up near baggage claim (Level 1) and return them at any terminal’s stroller return station.
- BOS offers free, collapsible “BOS Strollers”—pick up near baggage claim (Level 1) and return them at any terminal’s stroller return station.
Tips for Smooth Service
- Request two attendants if more than one family member needs help.
- Notify your airline of service animals or medical equipment in advance.
- Provide feedback post-trip to help airlines improve family travel Boston Logan Airport assistance.
Kidport Children’s Play Areas
Keeping children entertained is essential for family travel Boston Logan Airport. Kidport play areas let kids stretch their legs before boarding.
Locations & Amenities
- Terminal A Kidport (Post-Security): Near Gate A6. Features soft flooring, interactive panels, and small slides.
- Terminal C Kidport (Post-Security): Adjacent to Gate C9. Includes climbing structures, reading nooks, and activity tables.
Note: Terminals B and E lack dedicated Kidport zones but offer family seating areas near Gates B12 and E4.
Age Recommendations & Safety
- Ages 2–8: Kidport is ideal for toddlers and young children.
- Safety Measures:
- Antimicrobial, cushioned flooring.
- Padded barriers to prevent bumps.
- Adult supervision is mandatory—airport staff patrol but do not babysit.
- Antimicrobial, cushioned flooring.
Nearby Dining & Restrooms
- Terminal A:
- Nearby Dining: Dunkin’ (Gate A3), Starbucks (Gate A5) within 2 minutes.
- Family Restroom: Located just outside Security with baby changing tables.
- Nearby Dining: Dunkin’ (Gate A3), Starbucks (Gate A5) within 2 minutes.
- Terminal C:
- Nearby Dining: B.GOOD (Gate C19), Red Robin (Gate C10) in sight.
- Family Restroom: Near Gate C11, with low sinks and a changing table.
- Nearby Dining: B.GOOD (Gate C19), Red Robin (Gate C10) in sight.
Tip: Pack small snacks and water. Kidport areas do not sell food directly.
Family-Friendly Lounges & Nursing Rooms
For longer layovers or special moments, family travel Boston Logan Airport benefits from family-friendly lounges and private nursing rooms.
Available Lounges with Family Zones
- Delta Sky Club (Terminal A): Family area with child-height seating and coloring books.
- JetBlue Mint Lounge (Terminal C): Open layout; staff offer kid-friendly snacks (apples, juice boxes).
Note: Access to lounges generally requires membership, premium ticket, or paid day-pass.
Nursing Rooms & Mother’s Rooms
- Terminal A: Near Gate A2 (post-security).
- Terminal B: Adjacent to Gate B14 (post-security).
- Terminal C: Next to Gate C21.
- Terminal E: Between Gates E6 and E7.
Features:
- Lockable privacy door
- Comfortable rocking chairs
- Electrical outlets for breast pumps
- Diaper-changing stations
- Sink with infant-safe soap
Restroom & Changing Facilities
- Family Restrooms: One per terminal, pre- and post-security, with extra space and lower sinks.
- Baby Changing Stations: Available in men’s, women’s, and family restrooms.
- Toddler-Friendly Fixtures: Some restrooms (see “Children’s Facility” signs) have low-height toilets and sinks.
Accessible Ride-Share & Taxi Pickup/Drop-Off
Efficient family travel Boston Logan Airport depends on clear, accessible pickup and drop-off zones for ride-share and taxi services.
Designated Accessible Zones
- Drop-Off (Level 2 Arrivals): Look for blue wheelchair symbols at each terminal’s curb.
- Pickup (Level 3 “Ride App Pickup”): Accessible via curb ramps and elevators.
Terminals: A, B, C, E all feature designated accessible lanes for ride-share and taxi drop-off.
Ride-Share App Tips for Accessibility
- UberWAV & Lyft Access:
- Select the “WAV” (Wheelchair Accessible Vehicle) option in the app.
- Leave notes about stroller folding if needed.
- Expect slightly longer wait times during peak hours.
- Select the “WAV” (Wheelchair Accessible Vehicle) option in the app.
Accessible Taxi Services
- Accessible Taxi Stand:
- Official taxi stands at each terminal have wheelchair-accessible vehicles.
- Call “Taxi Service for Persons with Disabilities” at (617) 566-4500 from any BOS courtesy phone for priority service.
- Official taxi stands at each terminal have wheelchair-accessible vehicles.
Airport-Wide Accessibility Features
Ensuring family travel Boston Logan Airport is seamless involves highlighting core accessibility features across all terminals.
Elevators, Ramps & Curb Cuts
- Elevators: Each terminal has banks of elevators connecting Levels 1 (Baggage Claim), 2 (Departures), and 3 (Ride-Share/Taxi).
- Consult Massport Terminal Maps for elevator locations.
- Consult Massport Terminal Maps for elevator locations.
- Ramps & Curb Cuts:
- Curb cuts at all curbside pickup/drop-off zones for easy wheelchair and stroller use.
- Ramps from parking garages directly to terminal entrances, ensuring gateway accessibility.
- Curb cuts at all curbside pickup/drop-off zones for easy wheelchair and stroller use.
Accessible Parking & Drop-Off
- Accessible Parking:
- Designated stalls in Central, Terminal B, Terminal E, and Economy garages.
- Located near elevators and curb ramps—often free with a state-issued disability placard.
- Designated stalls in Central, Terminal B, Terminal E, and Economy garages.
- Accessible Drop-Off:
- Covered curbside at Level 2 arrivals, wide enough for wheelchair vans to deploy ramps.
- Covered curbside at Level 2 arrivals, wide enough for wheelchair vans to deploy ramps.
ADA Assistance for Hearing or Visual Impairments
- Visual Aids:
- High-contrast signage throughout all terminals.
- Tactile floor markers guiding to security and gate areas.
- Braille signage on elevator buttons and gate podiums.
- High-contrast signage throughout all terminals.
- Hearing Assistance:
- Assistive Listening System (ALS) devices available at TSA checkpoints for announcements.
- Digital monitors with closed captioning for gate and airport notifications.
- Assistive Listening System (ALS) devices available at TSA checkpoints for announcements.
Planning Tips for Families & Accessible Travelers
To optimize family travel Boston Logan Airport, consider these proactive measures:
- Arrive Early:
- Domestic: 2 hours prior.
- International: 3 hours prior.
- Add 30 minutes if you need wheelchair or stroller assistance.
- Domestic: 2 hours prior.
- Pack Essentials in Carry-On:
- Diapers, formula, change of clothes, and mobility-aid batteries.
- Medications in original containers for TSA checks.
- Diapers, formula, change of clothes, and mobility-aid batteries.
- Download the FlyLogan App:
- Get real-time security wait times, elevator outages, and shuttle tracking.
- FlyLogan App
- Get real-time security wait times, elevator outages, and shuttle tracking.
- Reserve Special Assistance Early:
- Call your airline or book online at least 48 hours before departure to ensure availability.
- Call your airline or book online at least 48 hours before departure to ensure availability.
- Check TSA Regulations for Children:
- Liquids (breast milk, formula) and screening procedures: TSA Traveling with Children
- Liquids (breast milk, formula) and screening procedures: TSA Traveling with Children
- Identify Staging Areas:
- Designate a meeting point near a recognizable landmark (e.g., Starbucks or Hudson News) if anyone gets separated.
- Designate a meeting point near a recognizable landmark (e.g., Starbucks or Hudson News) if anyone gets separated.
- Choose the Right Transportation Option:
Traveling with kids often means coordinating strollers, car seats, and extra luggage. For all your ground travel needs—whether you prefer public transit, Logan Express, ride-share, taxi, or hotel shuttle—refer to our comprehensive Boston Logan Airport Transportation Guide. It outlines routes, schedules, and insider tips to help families review their options and arrive stress-free.
Additional Resources & Contacts
- Massport ADA Information: Accessibility guide, parking waivers, and assistance contacts.
- TSA Cares: Pre-trip assistance for travelers with disabilities. Contact at least 72 hours before travel: (855) 787-2227.
- Airline Special Assistance Contacts:
- Delta: (800) 325-8224
- JetBlue: (800) 538-2583
- American: (800) 433-7300
- United: (800) 864-8331
- Delta: (800) 325-8224
- Lost & Found (Terminal C, Level 2): (617) 561-1456 │ [email protected]
FAQs: Family Travel Boston Logan Airport
Where can I pick up a stroller at BOS?
Free collapsible “BOS Strollers” are available at baggage claim areas (Level 1) in Terminals A, B, C, and E. Return at any terminal’s stroller station near carousel exits.
How do I request wheelchair assistance?
Contact your airline at least 48 hours before departure or visit your airline’s ticket counter upon arrival. Wheelchair attendants will meet you at check-in.
Are there play areas in all terminals?
As of 2025, Kidport play areas exist in Terminal A (Gate A6) and Terminal C (Gate C9). Terminals B and E have family seating areas but no dedicated play zones.
Is there priority security screening for families?
BOS does not have a dedicated family lane, but TSA agents often expedite families traveling with young children. Enroll in TSA PreCheck to bypass standard lines.
Where can I find nursing rooms?
Terminal A: Near Gate A2
Terminal B: Gate B14
Terminal C: Gate C21
Terminal E: Between Gates E6 & E7
Rooms include comfortable seating, changing tables, and outlets for breast pumps.
How do I get an accessible taxi or ride-share at BOS?
Accessible Drop-Off: Level 2 (arrivals) curb at each terminal, marked by wheelchair symbols.
Accessible Pickup: Level 3 “Ride App Pickup” zones at each terminal—use UberWAV or Lyft Access. For accessible taxis, call (617) 566-4500 from a BOS courtesy phone.
Are there accessible parking spaces?
Yes—accessible stalls are available in Central, Terminal B, Terminal E, and Economy garages, near elevators and ramps. Display a valid disability placard for free parking.
By following this Family Travel Boston Logan Airport guide, you’ll have all the information you need for a safe, comfortable, and efficient trip—whether you’re managing strollers, wheelchairs, kids, or all of the above.