Question 1

How do I reserve a parking spot?

Accepted Answer

Booking is simple! Enter your travel dates and times to view available parking options near Boston Logan Airport. Compare amenities, prices, and reviews to choose the best fit, then follow the prompts to complete your reservation. You'll receive a confirmation email with all the details.

Question 2

Is my parking reservation guaranteed?

Accepted Answer

Yes. Once you receive your confirmation email, your reservation is guaranteed. The email includes the parking lot's address, directions, and contact information — bring a copy, printed or digital, to present on arrival.

Question 3

Can I cancel or modify my reservation?

Accepted Answer

Absolutely. You can cancel or modify your reservation up to 24 hours before your scheduled arrival time. Use the link in your confirmation email or contact our support team for assistance. Note that cancellation policies may vary slightly depending on the lot.

Question 4

Can I book a parking spot for someone else?

Accepted Answer

Yes. During booking, enter the driver's name and contact information. Just make sure the driver has a copy of the confirmation email to present on arrival.

Question 5

Do I need to print my reservation confirmation?

Accepted Answer

A printed confirmation is helpful, but most lots accept a digital version displayed on your phone. Check your confirmation email for your chosen lot's specific requirements.

Question 6

What payment methods are accepted?

Accepted Answer

We accept all major credit and debit cards. Payment is processed securely online at the time of booking, and you'll receive a receipt by email once it's complete.

Question 7

What happens if I stay longer than my reservation?

Accepted Answer

If you exceed your reserved time, additional charges may apply based on the lot's daily rate. Payment for the extra time is typically collected at the lot upon your return.

Question 8

Is your website secure for online transactions?

Accepted Answer

Yes. Our checkout uses SSL encryption and payments are processed securely through Stripe. We're committed to protecting your personal and payment information and never sell it to third parties.

Question 9

Do the parking lots offer shuttle service to Logan Airport?

Accepted Answer

It depends on the lot. Some of our lots offer free shuttle service to and from Boston Logan International Airport; others are self-park with rideshare pickup nearby. Shuttle availability and hours are listed on each lot's page and in your confirmation email.

Question 10

What if I arrive earlier or later than my reservation time?

Accepted Answer

Most lots are flexible with slight changes to your arrival or departure time. However, significant changes may incur additional charges, so it's best to contact the lot directly if you anticipate a change to your schedule.

Question 11

What is a parking protection plan?

Accepted Answer

The parking protection plan is an optional add-on that helps cover the cost of specific damage and theft incidents that may occur while your vehicle is parked.

Question 12

Is the parking protection plan mandatory?

Accepted Answer

No, the protection plan is completely optional. You can choose to add it or skip it when completing your booking. If you skip it, please be aware you'll be parking at your own risk.

Question 13

How much is the parking protection plan?

Accepted Answer

The protection plan is a flat $11.99 and provides up to $1,000 in protection. You can add it at checkout where it's offered.

Question 14

What does the protection plan cover?

Accepted Answer

It covers physical damage from accidents or theft — things like door dings, fender benders, and stolen items in or on the vehicle. For the full list of inclusions, exclusions, and terms, see https://www.parkguardclaims.com/airportparkingbostonclaims.

Question 15

Is the protection plan offered at every lot?

Accepted Answer

Not necessarily. The protection plan may not be available at every lot. If a lot offers it, you'll see the option to add it at checkout; if you don't see the option, it isn't offered there.

Question 16

How do I file a claim if my car is damaged?

Accepted Answer

Start your claim at https://www.parkguardclaims.com/airportparkingbostonclaims. In the case of theft, contact the police and file a report as soon as possible — a police report is required for theft claims. All claims must be submitted within 72 hours of leaving the parking facility.

Question 17

Is the parking safe?

Accepted Answer

Yes. Most of our lots have on-site staff, security cameras, and gated, well-lit areas. The protection plan is simply added peace of mind for the occasional thing that's out of everyone's control.

Frequently Asked Questions

Reservations & Booking

Payments & Pricing

At the Lot & Shuttle

Parking Protection