Frequently asked questions

Answers to Common Questions About Airport Parking Off-site Near Boston Logan Airport
How do I reserve a parking spot?

Booking is simple! Enter your travel dates and times on our website to view available parking options near Boston Logan Airport. Compare amenities, prices, and reviews to choose the best fit for your needs. Once you’ve selected a lot, follow the prompts to complete your reservation. You’ll receive a confirmation email with all the details.

Yes, once you receive your confirmation email, your reservation is guaranteed. This email will include the parking lot’s address, directions, and contact information. Be sure to bring a copy—either printed or digital—to present upon arriva

Absolutely. You can cancel or modify your reservation up to 24 hours before your scheduled arrival time. Simply visit our website and use the reservation management feature, or contact our customer service team for assistance. Please note that cancellation policies may vary depending on the parking lot.

We accept all major credit and debit cards. Payment is processed securely online at the time of booking. You’ll receive a receipt via email once your payment is completed.

Many of our partner parking lots provide complimentary shuttle services to and from Boston Logan International Airport. Shuttle availability and frequency are detailed in each parking lot’s information on our website.

Most parking lots are flexible with slight changes in arrival or departure times. However, significant deviations may incur additional charges. It’s best to contact the parking lot directly if you anticipate changes to your schedule.​

Yes, you can make a reservation on behalf of someone else. During the booking process, enter the driver’s name and contact information. Ensure the driver has a copy of the confirmation email to present upon arrival.​

While a printed confirmation is helpful, most parking lots accept digital versions displayed on your smartphone. Please check the specific requirements of your chosen parking lot in your confirmation email.​

If you exceed your reserved parking time, additional charges may apply based on the parking lot’s hourly or daily rates. Payment for the extra time is typically collected upon your return.​

Yes, our website uses SSL encryption to ensure all transactions are secure. We are committed to protecting your personal and payment information and do not share it with third parties.

What is a parking protection plan?

The parking protection plan is designed to assist with the cost of specific damages and theft incidents that may occur while your vehicle is parked.

If your vehicle is damaged, please visit https://www.parkguardclaims.com/airportparkingbostonclaims to start the claims process. In the case of theft, it’s essential to contact the police and file a report as soon as possible. A police report is required in cases of theft. All claims must be submitted within 72 hours after leaving the parking facility.

No, the parking protection plan is optional. You can choose to opt in or opt out of the plan when completing your parking purchase. If you decide not to include the plan, please be aware that you will be parking at your own risk.

The parking protection plan covers physical damages resulting from accidents or theft, including:

  • Door dings
  • Fender benders
  • Stolen items inside or outside the vehicle

For a full list of what is included and excluded, and terms, please visit https://www.parkguardclaims.com/airportparkingbostonclaims

We may offer varying levels of protection plans based on locations, length of reservation, and type of parking. The most common plans are $1,000, $500, and $250 in protection. The protection plan limits will be shown to you at checkout.

No, the protection plan may not be offered at all locations on our website. If the location does not have the option to opt-in to the protection plan, then it is not offered at that location.

You will avoid out of pocket expenses for damages like theft, door dings, and scratches that would normally be out of pocket expenses or require an expensive insurance deductible.

No! We offer these plans to be proactive because we realize that things happen. Most of our lots have staff, security cameras, and gates that keep them secure. This is added protection for even more peace of mind.

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